Baby Brezza Shipping & Returns

SHIPPING & RATES

Orders are processed and shipped within 1-2 business days. Orders are shipped via UPS/FedEx Ground or United States Postal Service (USPS). When your product ships, you’ll receive another email with the tracking information. Ground shipping usually takes between 1-5 business days depending on the distance from our warehouses in Los Angeles and New Jersey. If your order includes multiple items, they may arrive in separate packages and at different times.

We offer FREE shipping on orders $50+ before sales tax within the Continental US excluding Alaska and Hawaii. For orders under $50 before sales tax, we apply a flat shipping rate of $3.99. All subscription orders ship FREE regardless of cost.

For orders being shipped to Alaska and Hawaii, a flat shipping rate of $11 is applied if the order is under 2 lbs. and $40 if the order is 2 lbs. or more. 

INTERNATIONAL SHIPPING

We regret that we do not ship outside the U.S. at this time for orders placed on www.babybrezza.com since voltages and plugs are different outside the US. Please refer to the Baby Brezza International Retail Locator to contact one of our distributors who can inform you where you can purchase a Baby Brezza product in their territories. Pleaes note that the Baby Brezza warranty is automatically voided on any product bought in one country and shipped/used in another country. 

ORDER STATUS

We process orders Monday through Friday (excluding holidays) in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, click here to use our Order Status Lookup tool. If you have other order-related questions, please contact us at Customer Care or call 1-888-396-6552 (M-F, 9-8pm ET, Sat & Sun 10-7pm ET) and we'll be happy to assist you. 

We reserve the right to limit the sales of our merchandise to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any merchandise that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per credit or debit card, per household, or per order. In the event that we make a change to or cancel an order, we may notify you by contacting the e-mail provided at the time the order was made. We reserve the right to prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

REPORT ORDER ISSUE

If your order is missing a product, contains a damaged item, or other concerns, please contact Baby Brezza Customer Care at Baby Brezza Customer Care or by calling 1-888-396-6552 (M-F, 9-8pm ET, Sat & Sun 10-7pm ET). To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.